Appointment Cancellations, Rescheduling, and No Shows
To provide the best possible patient experience, we ask that you contact the practice within the first 24 HOURS of an appointment request if you wish to cancel or reschedule. We schedule our appointments so that each patient receives the right amount of time to be seen. That is why it is very important that you keep your scheduled appointment with us and arrive on time. We understand that unforeseeable circumstances may arise, and we will take them into consideration on a case-by-case basis.
If your schedule changes and you cannot keep your appointment, please contact us so we may reschedule you and accommodate those patients who are waiting for an appointment. As a courtesy to our office as well as to those patients who are waiting to schedule, please give us at least 24 hours’ notice.
If you do not cancel or reschedule your appointment with at least 24 hours’ notice, we may assess a “no-show” service charge to your account. This “no-show charge” is not reimbursable by your insurance company. You will be billed directly for it.
Late Arrivals and Appointment Delay
If you arrive late for your appointment, we may need to adjust the duration of your session to ensure that we can accommodate all patients. If your appointment is delayed due to unforeseeable circumstances at our end, we will do our best to make sure you receive the full duration of your session.
If you are more than 15 minutes late for your scheduled appointment, we may need to reschedule or cancel the appointment. We understand that emergencies arise, and we will do our best to work with you to find a solution.
Emergency Appointments
We understand that unexpected situations may arise, and we will do our best to accommodate emergency appointments as promptly as possible. However, we may need to ask you to check with us daily for cancellations if no appointments are immediately available. We cannot guarantee immediate rescheduling of missed appointments. We want to ensure that our schedule runs smoothly and that every patient has access to timely and appropriate care. We appreciate your understanding and cooperation.
Courtesy Appointment Reminder
As a courtesy, all patients should receive an automated reminder a day or two days before their appointment time. Also, if time permits, Mental Health First may be making reminder calls for upcoming appointments. If you do not receive the said reminder call or any automated message regarding your appointment, the above policy will still be in effect.
Termination
After three consecutive no-shows to your appointment, our practice may decide to terminate its relationship with you.
Referrals
If your insurance company requires a referral for your visit, please make sure to contact them and obtain a referral before your appointment. Failure to do so may result in denial of coverage. Please provide us with the necessary referral information prior to your appointment.
Prescription Refills
We recommend that you bring your medication list to each appointment to ensure accurate refill requests. Please provide us with at least a 48-hour notice for all refill requests. If your medication requires a visit before refills can be authorized, we will inform you during your appointment.
Medical Records
To have your medical records sent to another healthcare provider, you must sign a Release of Medical Records form. Please provide us with the necessary information, including the name, address, and phone number of the receiving provider. We will take the necessary steps to ensure that your records are sent as promptly as possible.